Privacy Policy

Milo Electric
Last Updated: July 16, 2026

1. Introduction

Milo Electric ("we," "us," or "our") provides residential and commercial electrical services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website, phone calls, emails, and text messages (SMS). By providing your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

  • Contact information, including your name, mailing address, service address, email address, and mobile phone number.
  • Service information, including requested services, appointment details, job history, and property access notes.
  • Payment information necessary to process payments for services rendered.
  • Communications, including records of text messages, emails, phone calls, estimates, invoices, and other interactions.
  • Limited technical information, such as your IP address, browser type, and website usage when you visit our website.

3. How We Use Your Information

We use your information to:

  • Schedule, perform, and follow up on the electrical services you request.
  • Send appointment confirmations, reminders, technician arrival notifications, estimates, invoices, and other service-related communications by email or SMS.
  • Respond to questions and provide customer support.
  • Process payments and maintain business records.
  • Comply with legal and regulatory obligations.

4. SMS / Text Messaging Terms

By providing your mobile phone number and opting in, you agree to receive text messages from Milo Electric regarding your requested services, including appointment reminders, technician arrival notifications, estimates, invoices, and service updates.

  • Message frequency varies depending on your service activity.
  • Message and data rates may apply.
  • You may opt out at any time by replying STOP to any text message.
  • After opting out, you will receive a confirmation message and will no longer receive SMS communications.
  • For assistance, reply HELP or contact us using the information below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell, rent, or trade your personal information.

We only share information when necessary to:

  • Work with trusted service providers (such as our field service management software, payment processors, and SMS delivery providers) that help us operate our business. These providers are required to safeguard your information and may only use it to provide services on our behalf.
  • Comply with applicable laws, legal processes, or government requests.
  • Protect our legal rights or respond to fraud or security concerns.
  • Complete a business transfer such as a merger, acquisition, or sale of business assets.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of your information.

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our services are intended for adults and are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

11. Contact Information

Milo Electric

Phone: (925) 322-7471

Email: info@miloelectric.co

Website: https://miloelectric.co